Privacy Policy

This Privacy Policy explains how Enjoy A Gift ("we", "us", "our") collects, uses, holds and discloses your personal information. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following types of personal information:

• Your name, business name and role;
• Contact details (email, phone, postal and delivery addresses);
• Recipient details you provide for gift delivery (name, address, message);
• Order, quotation and payment information;
• Correspondence with us, including briefs, reference images and approvals;
• Website analytics data.

We collect personal information directly from you when you contact us by phone or email, request a quote, approve a design deck, place an order, or otherwise interact with our business. Where you provide us with information about a recipient, you confirm you are authorised to do so.

We use personal information to:

• Respond to enquiries and provide quotes;
• Design, produce and deliver your commission;
• Process payments and issue invoices;
• Communicate with you about your order and, where permitted, about our services;
• Comply with our legal, tax and record-keeping obligations;
• Improve our website and service.

We may disclose personal information to:

• Courier and delivery providers to fulfil your order;
• Payment processors and financial institutions;
• Print and specialty paper suppliers where required to produce your commission;
• Professional advisers (accountants, lawyers) and government authorities where required by law.

We do not sell personal information. We do not disclose your personal information overseas as a routine part of our business; where a service provider we use is located overseas (for example, a cloud email or analytics provider), we take reasonable steps to ensure they handle personal information consistently with the APPs.

We hold personal information in secure electronic systems and, where relevant, in physical form. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No system is perfectly secure; if we become aware of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

We may occasionally contact you about new offerings or seasonal collections that may be relevant to your business. You can opt out at any time by replying to the message or emailing us at jarrod@enjoyagift.com.au.

You may request access to, or correction of, personal information we hold about you by contacting us at the details below. We will respond within a reasonable time.

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner.

We retain personal information only for as long as needed to provide our services and to meet our legal, tax and accounting obligations. When no longer required, we take reasonable steps to destroy or de-identify it.

We may update this policy from time to time. The current version is always available on this page.

Privacy enquiries can be sent to jarrod@enjoyagift.com.au.